UNHCR / Digital leadership
Running a global intranet.
Editorial direction, a small central team and 250+ publishing focal points: how I helped a global staff platform work as a service.
Stories & case studies
The decisions behind the work.
What the problem was, how I approached it and what it took to make the work useful.
Digital leadership.
Setting priorities, governing content and helping people through change.
UNHCR / Digital transformation & change communications
Making digital change useful to people.
Communications for the Business Transformation Programme and Workday rollout, helping staff understand what was changing and what to do next.
UNHCR / UNHCR Manual retirement
Retiring the UNHCR Manual.
A search problem led to a deeper question about authority. The work of finding owners, securing agreement and retiring outdated policy content.
UNHCR / Content governance
Where should the information live?
Working with colleagues on platform choices, publishing responsibilities and guidance that a distributed contributor network could use.
Editorial & visual storytelling.
Explaining institutions through clear narratives, films and field reporting.
OSCE / Ukraine communications
Explaining the monitors’ mission.
Establishing a digital presence and explaining the role of unarmed civilian monitors during intense international scrutiny.
OSCE / Stories, Real Lives
Stories from the field.
Developing a human-centred film series: field interviews, filming, scripting and multilingual production in Kyrgyzstan, followed by work in Serbia.
OSCE / Films & multimedia
Making an organisation easier to explain.
Developing scripts, securing institutional agreement and guiding animation partners to explain the OSCE across languages.
OSCE / Railway reportage
Confidence back on track.
A railway journey from Chişinău to Odesa, told through photographs and the everyday lives along a reopened route.